Front Line Problem Solving: Tried and Tested Problem Solving Guide from the Front Line of Business

Become a Master Problem Solver.

If you work in a business, a non-profit, a government agency or any kind of organisation you will need to solve problems of all shapes and sizes.

This book will instil in you a confidence to be able to see your way through the confusing number of problem solving methods available and choose the right one for the problem at hand. Each problem will have its own unique set of circumstances and conditions and each will require a unique approach.

Front Line Problem Solving is based on tried and tested methods that work in all situations. You will learn to;

• Stand back and apply critical thinking
• Correctly define the problem with a clear problem statement
• See the way forward before you start out
• Select the best method, tools and techniques for effective & efficient problem solving
• Identify and avoid the main pitfalls when problem solving
• Develop the characteristics of a world-class problem solver

This easy to read book is packed with practical advice, examples and frameworks that will help you at any stage of your problem solving journey.

I have over 25 years of experience in this field and I've also called on many respected problem solvers to help me give you a simple way of defining, analysing and solving all sorts of problems related to operations and functional settings.

Take a Look Inside now to find out more of what's included.

Here's what people in the know are saying........

"Yes, problem solving is not obvious. The appropriate approach is often mis-selected, leading to failure - too much or too little analysis. Your book gives excellent guidance here!
Professor John Bicheno - Director of Lean Operations, Buckingham University

"A great tool for anyone involved in problem solving. The book is a concise, well structured guide to systematic techniques used across many industry sectors. Highly recommended."
Darren Probert, Chief Operating Officer, Calon Cardio-Technology Ltd

"A superb piece of work and I've now sent copies to all members of our management team."
Michael Kay, Continuous Improvement Manager, Tata Steel Europe

Fraser has been a CI professional for over fifteen years and has worked in a diverse range of industries from aircraft maintenance, coal mining, medical devices, consultancy and most recently in steel. In his role as a Business Excellence Manager at Tata Steel Europe he is responsible for defining the Operational Excellence competency levels in the European operations and for delivering common training and development solutions to up-skill the 30,000 employees across Europe. His focus is largely on the deployment of Daily Management and Practical Problem Solving. Fraser is a graduate of the Lean Enterprise Research Centre at Cardiff Business School (U.K.) where he completed the M.Sc. in Lean Operations under Professor John Bicheno in 2003 and is a certified Six Sigma Black Belt from his time at Johnson & Johnson. Fraser began his career as an aircraft maintenance engineer with the United Kingdom Ministry of Defence where he serviced Phantom F4 and Tornado fast jets for the Royal Air Force. His aerospace career took him all over Europe where he maintained aircraft for Swissair, KLM Royal Dutch Airlines, Lufthansa, Sabena, Cargolux and Fokker before returning to the United Kingdom to take up a post for British Airways as a maintenance planning engineer in 1993. He entered full time further education in 1995 and completed a B.Sc. in Energy and Environmental Technology at the University of Glamorgan before being taken on by Johnson & Johnson in 1999 to help the roll out of Lean and Six Sigma under the Corporate Process Excellence umbrella. Fraser joined Tata Steel in 2006 as a Continuous Improvement Coach where he was also involved in the deployment of Behavioral Safety, Change Management and Project Management to deliver significant improvements in business performance.