Front Office Management for the Veterinary Team

Heather Prendergast BS RVT CVPM SPHR

ISBN 10: 1437704468 / ISBN 13: 9781437704464

Published by Saunders, 2010

About this Item

Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.

Seller Inventory # G1437704468I3N00

Bibliographic Details

• Title: Front Office Management for the Veterinary Team
• Publisher: Saunders
• Publication Date: 2010
• Language: English
• ISBN 10: 1437704468
• ISBN 13: 9781437704464
• Binding: Paperback
• Condition: Good
• Dust Jacket Condition: No Jacket
• Weight: 2.27 pounds

About this title

Synopsis

The only book of its kind, Front Office Management for the Veterinary Team focuses on the day-to-day duties of the veterinary team. It offers a complete guide to scheduling appointments, billing and accounting, communicating effectively and compassionately with clients, managing medical records, budgeting, marketing your practice, managing inventory, using outside diagnostic laboratory services, and much more. Written by Heather Prendergast, RVT, CVPM, this manual simplifies essential tasks with step-by-step instructions!

• Exercises on the Evolve website offer additional practice with front office tasks.
• Interactive working forms give you experience completing sample checks, deposit slips, patient history forms, and incident reports.
• The latest information on electronic banking and tax forms ensures that you adhere to the most current financial guidelines.
• What Would You Do/Not Do boxes provide scenarios to expose you to real-life situations that occur in veterinary practice and guide you through to an appropriate resolution.
• Review questions test your understanding of concepts presented in each chapter.
• Practice Point boxes highlight practical information to remember while on the job.
• Veterinary Practice and the Law boxes provide essential information about laws that you must know in order to run an ethical practice and to protect the practice.
• Key terms and learning objectives guide you through study of the most important content.

About the Author

Heather Prendergast has spent more than 25 years in small animal practice. She has a BS in animal science, Associate degree in Veterinary Technology, and she is a certified veterinary practice manager. She has taught several years for both veterinary technology and assistance programs. Heather provides consulting services for veterinary hospitals and Nestle Purina Pet Care. She was also an instructor for Patterson Veterinary University, VetMed Team, and St. Petersburg College. Heather served on several advisory committees, including the Bayer Animal Health Technician Advisory Council, Nestle Purina Senior Pet Advisory Committee and the AAHA Pet Nutrition Alliance Tools Committee.