Davis' balanced Canadian and global perspective offers a broad and relatively non-quantitative overview of the field of operations management. Appealing to a variety of business majors, the text addresses the increasing trend towards a more managerial focus on the operations issues that confront managers today. While maintaining this "big picture" perspective, Davis is reflective of the Canadian economy by incorporating the role of the automotive industry, balancing service and manufacturing, emphasizing ISO 9000 standards in quality control, and leveraging examples from both small to medium sized businesses as well as larger corporations. The combination of features within Davis 2CE also offers a solid foundation of Operations practices to a variety of non-OM business majors.

About the Author

Jaydeep Balakrishnan is Professor of Operations Management at the Haskayne School of Business, University of Calgary. He completed his doctorate in Operations Management from Indiana University. Prior to this he obtained an MBA at the University of Georgia, and an undergraduate degree in Mechanical Engineering from the Visvesvaraya National Institute of Technology, Nagpur University, India. Dr. Balakrishnan is certified in Production and Inventory Management by APICS-The Association for Operations Management