The Future of Insurance: From Disruption to Evolution

For over 100 years, Insurers have stood by customers at some of the toughest moments in their lives, and helped allow people to go about their lives and pursue their business ideas without having to worry about the risks involved.Today, those customers have different expectations for how they want to do business and be served. And those expectations are changing faster than ever before.The industry has faced many headwinds, making it difficult to keep up with change – regulation, bureaucracy, system constraints. past technology project pain, thin margins, etc.And yet, several carriers have innovated and evolved.Understanding their paths to success can help shed light on how we as an industry can continue to evolve to meet our customers’ needs despite the disruption and headwinds we all face.The Future of Insurance shares the first-hand accounts of insurers across functions and lines of business to not just give inspiration, but leave readers with a tangible blueprint for evolving through a new set of modern, flexible and responsive approaches and tools.

Bryan Falchuk is a best-selling author, speaker and consultant to the Insurance industry on the subject of innovation as the founder and Managing Partner of Insurance Evolution Partners. He has written for many top publications like Inc. Magazine, The Chicago Tribune, LA Times and more, been a guest on over 175 podcasts and radio shows, hosts his own show called "Do a Day" and has presented multiple TEDx Talks. His previous best-selling books, Do a Day and The 50 75 100 Solution: Build Better Relationships, have won numerous awards and, more importantly, continue to help people change their lives for the better, every day.

Bryan spent 20 years in the insurance industry where he was most recently Head of Claims for Hiscox USA before joining AI-enabled insurtech communications provider Hi Marley to help drive their growth. With his unique experience on both the carrier and insurtech side, he brings his perspective to bear to help carriers evolve in a market that is facing disruption. Prior to Hiscox, Bryan held leadership roles in corporate strategy, operations and distribution at Liberty Mutual, Beazley and Coverys, and served as a management consultant to several top carriers as part of McKinsey & Company's insurance practice. Bryan is also on the advisory boards of several technology startups serving the insurance industry.

Bryan holds an MBA from the Tuck School of Business at Dartmouth College and a BA in Economics from Bowdoin College. Learn more about Bryan at bryanfalchuk.com, and follow him on social media at @bryanfalchuk.