The Future of Work

In this book, experts from industry and academia explore these trends and discuss how innovative companies are leveraging Artificial Intelligence and intelligent tools to make the workforce more inclusive, and enhance and augment the human worker rather than replace it.

Jobs, and nature of work as we know it, are changing rapidly. As companies become more "digital," employees need to be empowered to become more innovative. Disruptive changes to work behaviors and business models will have a profound impact on the nature of work and worker.

In many industries and countries, the most in-demand occupations, specialties, and skills did not exist ten or even five years ago, and the pace of change is set to accelerate. This will have a tremendous impact on how the workforce of the future acquires and applies new skills, and how companies organize work to stay nimble and competitive.

In this book, experts from industry and academia explore these trends and discuss how innovative companies are leveraging Artificial Intelligence and intelligent tools to make the workforce more inclusive, and enhance and augment the human worker rather than replace it.

Yassi Moghaddam is the executive director of International Society of Service Innovation Professionals (ISSIP), a non-profit whose mission is to ensure AI serves people and life, and managing director of Stradanet, a Silicon Valley-based consulting firm that helps companies create value through digital innovation. She holds an MBA from Columbia University, and an MSEE from Georgia Tech.

Heather Yurko is the director of Global Channels Engagement at Facebook, and past president and executive committee member of ISSIP. She is a featured speaker at international conferences, has won multiple industry awards and has published several white papers. She holds an MA in organizational psychology from Columbia University.

Dr. Haluk Demirkan is a Milgard Endowed Professor of Service Innovation and Business Analytics at Milgard School of Business University of Washington-Tacoma, and a co-founder & board of director of ISSIP. He has a PhD in information systems and operations management from the University of Florida.