Generalist Case Management: A Method of Human Service Delivery

This practical text is designed to equip students with fundamental information and skills needed to be effective case managers. This comprehensive and practical text provides students with the definition of case management, the responsibilities of case managers, with the skills needed for effective case management and the context in which case management occurs. In order to present students with the most current and accurate information the authors interviewed human service case managers nationwide about their jobs, the skills they need, the challenges they face and the clients they serve. These interviews combined with the most current research make this text the most realistic and relevant text available that effectively teaches students about case management.

Marianne Woodside is affiliated with the Human Services, Mental Health Counseling, and Counselor Education programs at the University of Tennessee, Knoxville. She coordinates the Counselor Education Ph.D. program, teaches foundations of counselor education, and supervises practicum and internship. Her primary research interests are international human services, human service education, and case management. Dr. Woodside has served on the editorial boards for JOURNAL OF HUMAN SERVICE EDUCATION and AMERICAN ASSOCIATION FOR COUNSELING AND DEVELOPMENT JOURNAL. Additionally, she served as secretary of the National Organization for Human Services Education. Dr. Woodside has published a wide range of journal articles and has an extensive record of presentations at national and international meetings. Her many awards include the Distinguished Recognition Award from the Council for Standards in Human Service Education (2001) and the Professional Development Research Award from the National Organization for Human Services Education (1999). Proven authors, Dr. Woodside and Dr. McClam also wrote the successful GENERALIST CASE MANAGEMENT: A METHOD OF HUMAN SERVICE DELIVERY, PROBLEM SOLVING IN THE HELPING PROFESSIONS, and HELPING PROCESS: ASSESSMENT TO TERMINATION.

Tricia McClam is affiliated with the Mental Health Counseling (Master's) and Counselor Education (Ph.D.) programs at the University of Tennessee, Knoxville. She teaches various courses in both programs, including Cross Cultural Counseling, Formal Measurement, and Case Management. Her research broadly deals with case management in human service delivery, professional development, and international human services. Dr. McClam is associate editor of International Education and past co-editor of Human Service Education, both refereed journals. Included among her professional awards are the Helen B. Watson Outstanding Faculty Research Award in the College of Education (1998), a Certificate of Appreciation from the Council for Standards in Human Service Education (2001), and the Miriam Clubok Award from the National Organization for Human Service Education (2003). With Marianne Woodside, Dr. McClam is co-author of GENERALIST CASE MANAGEMENT: A METHOD OF HUMAN SERVICE DELIVERY, PROBLEM SOLVING IN THE HELPING PROFESSIONS, and HELPING PROCESS: ASSESSMENT TO TERMINATION.