Generative AI for Business Analytics and Strategic Decision Making in Service Industry

Generative AI is transforming industries by enhancing how businesses analyze data, generate content, and automate complex processes. Its ability to produce diverse, high-quality outputs in areas like marketing, customer engagement, and software development is reshaping productivity and innovation. By leveraging advanced models such as GANs and Transformers, organizations can unlock new insights, streamline decision-making, and personalize services at scale. Generative AI also plays a crucial role in detecting errors, managing knowledge, and mitigating harmful content, contributing to safer and more efficient digital environments. This technology not only accelerates growth but also democratizes access to powerful tools, fostering creativity and problem-solving across sectors. Generative AI for Business Analytics and Strategic Decision Making in Service Industry provides a comprehensive exploration of how generative AI techniques can revolutionize business intelligence and data analytics practices. It offers a detailed examination of innovative algorithms, methodologies, and tools for leveraging generative AI to extract actionable insights, drive innovation, and enhance decision-making processes within the service industry. Covering topics such as big data, generative adversarial networks (GANs), and productivity management, this book is an excellent resource for students, academicians, industry professionals, researchers, managers, and more.

Dr. Anita Venaik is Ph.D. in computer science from Shillong University. She has done her master's in computer Sc and PGDCA in Information Technology She is also PGDIM in Management. She was more than 27 years of experience in Industry, Academia and Research. Dr. Venaik Has contributed several Projects of APJ Pathshala under Ministry of HR Govt of India. Authored 40 Research papers for Scopus, WOS, ABDC, Taylor and Fransis, IGI Global. Dr. Venaik is having 3 patents and 10 copyrights to her credit. She has authored 10 Text books in the area of computer sc. She is author of 1 Scopus Indexed Book. Author of Four edited books She has her 10 reputed cases published in Case Centre UK. Dr. Venaik is Editor of Bi-Annual journal on Environment "Amity Journal of Energy and Environment studies "and has produced 8 Volumes successfully. Dr. Venaik has worked in Common wealth Universities in India and Abroad. She has served as consultant in Coca-Cola and several corporate houses and has initiated several projects in the organisations. Her areas of Research Interest are AI, ML, Big data, Business Analytics, Block chain Technology, IOT, Software Engineering, Agile Technologies, Business Process Engineering, Cyber security & Cyber Warfare. She is actively involved in various community Based work for upliftment of girl child and working tirelessly for special children of the country. She has conducted various IT Forums, workshops and conference in National and International Repute.

Dr. Vijit Chaturvedi is a professor in OB, HR & Psychology with Industry and Academia experience of 19.5 years. She is Doctorate in HR, M.Phil. in Management, MB with specialization in HR and Strategic management. She is an accredited trainer and Industrial Psychologist along with certification in Labour laws. She is currently working as Professor in the area of HR and Psychology and Head of Department-Pratyahara "Department of Spirituality, Research &Consciousness" which conducts Certificate Programs in Spirituality, consciousness matched in a scientific way. She is also Research Coordinator - Funded Projects of the Institution. Her Research area includes -Strategic, administrative, and behavioural aspects of Human resource/People management. She has to her credit more than 100 publications in different areas (Including Indexed and Peer Reviewed Journal).Many scholars are perusing PhD under her guidance.

Sanjay Saproo, Professional Experience Clinical & Product Director Asia Pacific Siare Engineering Group, Italy 2020 - Present Chairman and Founder Indian Patient Safety Organization 2017 - Present Director South Asia Hamilton Medical AG, Switzerland 2007 - 2020 Education One-year Fellowship in Patient Safety American Hospital Association, Chicago 2013 - 2014 Ph.D. in Management of Healthcare Supply Chain for Reducing Mortality and Cost to Improve Patient Care and Safety Amity University, Noida, NCR Delhi, India 2009 - 2012 Master of Science in Laser Physics Kurukshetra University 1993 - 1995 Professional Memberships Faculty & Member, Indian Society of Critical Care Medicine (ISCCM) Singapore Critical Care Society Critical Care Society UK Confederation of Indian Industry (CII) International Consortium for Health Outcomes Measurement (ICHA) Quality Council of India (QCI) American Hospital Association (AHA), USA Sanjay Saproo 34 Reliance Way Oxford OX4 2FU United Kingdom Mobile +44 7368553845 E mail drsanjaysaproo7@gmail.com Institute for Healthcare Improvement (IHI), USA UK India Business Council London Federation of Indian Chambers of Commerce & Industry (FICCI) Oxford Innovation Centre Oxfordshire Local Enterprise Partnership (OXLEP) Publications 20+ publications. 5 international publications. Books Published "Patient Safety and Medical Error: A Double-Edged Sword" "Quality and Safety in Critical Care Medicine" Co-Guided Doctoral Research Projects In collaboration with several PhD candidates Area of Interest in Patient Safety Medical Technology Innovation in healthcare Artificial Intelligence Human Factor Engineering Medical Errors TEAM Steps Critical Care ICU Management Designing and Testing of Protocols Teamwork and Communication Volume vs Value Education and Training