Le livre couvre les outils et techniques de TQM. Les chapitres traitent de l'analyse comparative, des technologies de l'information, des syst�mes de gestion de la qualit� et des aspects environnementaux. Ce livre contient des informations obtenues � partir de sources authentiques et hautement r�put�es.Il couvre �galement les principes de la gestion de la qualit� totale (TQM) � travers cinq modules. Il comprend des d�finitions de TQM, des syst�mes qualit� tels que ISO 9000, des concepts de leadership, de satisfaction client, d'implication des employ�s et des techniques d'am�lioration continue des processus telles que Six Sigma et le contr�le statistique des processus.

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