Get Along, Get It Done, Get Ahead: Interpersonal Communication in the Diverse Workplace

This book goes beyond descriptions of culture-bound business practices or prescriptions for valuing diversity. Because intercultural dynamics take place in domestic as well as multinational companies, all business professionals must be competent in interpersonal communication. This practical approach presents techniques for managers to reduce diversity miscues, strategies to respond to uncomfortable conversations, and innovative ways to bridge cultural gaps. Managers will learn how to build rapport and promote constructive behaviors in a diverse work environment. The book also offers guidelines for communicating internally as well as with external stakeholders, including a sec-tion on how to develop employees’ communication competencies through formal training.

Geraldine E. Hynes, PhD, is an award-winning, internationally experienced professional communication specialist, offering consulting, coaching, and customized training services. She taught undergraduate and graduate business courses at Sam Houston State University in Huntsville, Texas, and at the University of Missouri in St. Louis. She is the author or coauthor of seven books, four book chapters, and over 40 journal articles.