How to Give Employees Performance Feedback & Resolve the Resistance You Know You're Going to Get!

Blake, Ross

ISBN 10: 0615501842 / ISBN 13: 9780615501840

Published by Ross Blake Associates, Inc., 2011

About this Item

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Bibliographic Details

• Title: How to Give Employees Performance Feedback & Resolve the Resistance You Know You're Going to Get!
• Publisher: Ross Blake Associates, Inc.
• Publication Date: 2011
• Language: English
• ISBN 10: 0615501842
• ISBN 13: 9780615501840
• Binding: paperback
• Condition: Very Good

About this title

Synopsis

A step-by-step manual of feedback skills, not theories, for supervisors, managers, and HR professionals that shows how to:

1) Give employees feedback to correct everyday situations, such as not following procedures, surfing the internet during work hours, spreading negative gossip, etc.

2) Employ a core feedback skill needed in all types of performance appraisals.

3) Give feedback the way employees want to receive it so they're much more likely to cooperate. (It's the same feedback skill you'd want your boss to use with you).

4) Resolve employee resistance to feedback and move forward.

5) Create feedback agreements with employees in advance to avoid arguments.

6) Resolve situations where employees agree to improve their performance, and don't.

7) Give positive feedback effectively.

Includes a link to download audio examples and interactive skill practice templates.

In addition to improving employee performance, managers will also develop more collaborative and productive work relationships with their employees.

About the Author

Ross Blake is a senior level trainer, a consultant, and speaker.

For over 20 years, through training seminars, and coaching and consulting projects, he's helped thousands of team leaders, supervisors, managers, HR professionals, and business owners improve their feedback and communication skills in order to improve employee performance and manager-employee work relationships.

He has conducted training on behalf of Bristol-Myers Squibb; Corning Incorporated; Tyco Electronics, and other small and mid-size manufacturing and service organizations, and is a graduate of Ohio University.