Giving Your First Critical Feedback for New Managers

Expert Business Coach and trainer Glenn Devey shares with you his inside secrets to delivering the best feedback to engage your staff in their development journey. Critical to your success as a manager is your ability to consistently raise the performance of your team members, and the best leaders let their staff know exactly how they are measuring up. This friendly, engaging guide will give you a shortcut to a management skill that is valuable and rare, but essential to make your mark as a great leader.

Let Glenn show you how to master his tried and tested feedback models, and you'll be able to deal confidently and fairly with your staff even when stakes are high. Step by step, you'll learn to deliver professional and effective reprimands with minimal stress, apply subtle psychological tactics to steer your team towards success, diplomatically deliver feedback to senior leaders, articulate your feedback to keep your team motivated, and deal with difficult feedback situations. Packed with tips, advice, real life case studies and written with humor along the way, this accessible guide will help you to fulfill your management potential.

From the Foreword

"Glenn Devey presents a range of strategies to help us in this development. His engaging style, his authentic appreciation of the challenges this presents and his enthusiastic encouragement to us all make this book a very accessible and enjoyable read. He draws on his own experiences with a refreshing honesty and his highly developed coaching and mentoring skills are in evidence as he encourages us to think for ourselves and work things out through experience as opposed to calling on us to simply take his word for it."

- Mike Hurley, Management Development Consultant and Business Coach

About the Author

Glenn currently works as a management consultant building on an industrial career spanning almost thirty years. After beginning his career in the Telecoms industry, he moved into the Automotive industry where he spent seventeen years working in Engineering Management leading small and large teams of engineers working on complex new products. He resigned his corporate position in 2007 to work freelance as a trainer, coach and consultant following a passion for personal and professional development. Since then he has worked with clients such as Argos, Royal Mail and Starbucks, training the next generation of new managers and also working as an executive coach to senior leaders in business.