Giving and Receiving Performance Feedback

Peter Garber has been employed with PPG Industries for over twenty years, from which his writing and internal consulting expertise is based. Peter is a graduate of St. Bonaventure University where he received a Masters of Science in Guidance and Personnel. He also received a Bachelor of Arts degree in English at the University of Pittsburgh. Peter is the author of a number of business-related books as well as articles and learning instruments on a variety of subjects, including Coaching Self-Directed Workteams; 30 Easy-to-use-Reengineering Activities; 25 Skill Building Activities; Diversity Explorations; 101 Stupid Things Supervisors Do To Sabotage Success; Team Skill Builders; 25 Customer Service Activities; Managing By Remote Control; 101 Ways to Build a Better Relationship With Your Customer; 25 Sales Strategies and Activities; Turbulent Change: Every Working Person's Survival Guide; Adventures at Work: Experiencing Work as a Movie; Career Roads: Mapping the Journey to you Goals; Walking the Talk: Identifying and Eliminating Organizational Inconsistencies; Career Development Camera; TeamScores: Measuring and Communicating Performance; Today and Tomorrow: The Supervisor's Changing Role; How Well Does Your Organization Manage Change?; Fugitive E-Mails: The Challenges of Electronic Communication; Customer Service Mindreader; and 10 Natural Forces for Business Success.