Global Perspectives on Service Science - Japan

This contributed volume presents the experiences, challenges, trends, and advances in Service Science from Japan’s perspective. As the global economy becomes more connected and competitive, many economies depend the service sector on for growth and prosperity.  A multi-disciplinary approach to Service Science can potentially transform service industries through research, education, and practice. Offering a forum for best practices in Service Science within Japan, the volume benefits its audience by sharing viewpoints from a wide range of geographical regions and economies. The book is organized as follows:

• Foundations of Service Science and the service industry sector

• Public/Private sector partnerships, policies, trade in services, future prospects

• Road-maps, methodology, business development, strategiesand innovative models, application of information technology, performance measures, and service system design

• Education and workforce development

• Case studies from practice, research and educational community

“This book is about the science of services. It has a collection of experiences from the last decade in Japan in service science. ... Readers with interests in applications of computing technologies will find many chapters useful. Each chapter can be read independently.” (Maulik A. Dave, Computing Reviews, computingreviews.com, October, 2016)