Global Sourcing of Services: Strategies, Issues and Challenges

There are three stages to outsourcing: The first occurred at the dawn of industrial era in the 19th century, where mass production for consumption by many, became the norm and simple domestic means could not meet such demands. With the cost of labor soaring in developed countries, manufacturing of products started moving to countries like China to take advantage of labor arbitrage in the 1900s. This is the second stage of outsourcing. This book addresses issues and challenges in the third stage of outsourcing whose focus is on movement of services at electronic speed, utilizing the Internet platform.The book includes short essay questions, multiple choice questions, mini-cases at the end of most chapters and glossary of terms. It can also serve as a good reference book for practitioners.

Shailendra Palvia is a Professor of MIS in the College of Management at Long Island University Post. Dr Palvia received the prestigious Fulbright–Nehru Senior Scholar Fellowship award for the year 2016–17. He received his PhD and MBA from the University of Minnesota, and BS in chemical engineering from the Indian Institute of Technology in New Delhi. His research interests include management of the systems development process; human, social, and global issues of IT; IT applications and architecture; telecommuting; computer software training methods; electronic commerce; smart sourcing of services; e-government; and online education. He has published over 150 refereed articles in journals, conference proceedings and books. Journals in which he has published include Decision Sciences, CACM, MIS Quarterly, Journal of Information Systems, Information & Management, Journal of Systems Management, International Journal of Information Management, Electronic Markets, Information Resource Management Journal, Journal of Industrial Management and Data Systems, Journal of Global Information Management, and Journal of Information Systems Education. He was the founding editor during 1999–2007 and is current editor since 2014 of the Journal of IT Case and Application Research (JITCAR). From 2002 to 2013, he has chaired the annual international smart-sourcing conferences. He has been an invited speaker to conferences and institutions in Germany, India, Italy, Singapore, Thailand, and Russia.

Prashant Palvia is Joe Rosenthal Excellence Professor in the Bryan School of Business & Economics at the University of North Carolina at Greensboro, US Dr Palvia received his PhD, MBA, and MS from the University of Minnesota and BS from the University of Delhi, India. He has worked extensively in the field of Global Information Technology Management (GITM) and chaired the annual GITMA world conference from 2000 to 2014. Professor Palvia is the Editor-in-Chief of the Journal of Global Information Technology Management, Associate Editor for Information & Management and is on the editorial board of several journals. His research interests include global information technology management, healthcare IT, virtual teams, electronic commerce, media choice theory, and trust in exchange relationships. He has published 108 journal articles in such outlets as the MIS Quarterly, Decision Sciences, Communications of the ACM, Communications of the AIS, Information & Management, Decision Support Systems, and ACM Transactions on Database Systems, and 213 conference articles. He has co-edited four books on Global Information Technology Management. Recently, he formed an international research team and launched the "World IT Project," which looks at important IT issues in over 40 countries across the world.