nach der Bestellung gedruckt Neuware - Printed after ordering - A linguistic analysis of global developments in Information Technology Enabled Services as industry adopts less face-to-face interaction. It looks at interactive communication in customer-facing services, featuring the voices of both academics and those in industry. It integrates the work of applied linguists, teachers, trainers and businesses.

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Bibliographic Details

Title: Globalization, Communication and the Workplace : Talking Across the World
Publisher: Continnuum-3PL
Publication Date: 2010
Language: English
ISBN 10: 0826446078
ISBN 13: 9780826446077
Binding: Buch
Condition: Neu
Dimensions: 240 millimeters width by 161 millimeters height by 20 millimeters depth
Weight: 602 grams

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About the Author

Dr Gail Forey is Associate Professor at the Hong Kong Polytechnic University, Hong Kong

Dr Jane Lockwood is the Head of the Language Centre at the Hong Kong Institute of Education, Hong Kong

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