Going Live: Starting and Running a Virtual Reference Service
Language: English
Published by ALA Editions, 2003
- Softcover
- New
Softcover
Condition: New
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Seller Inventory # 0838908500
- Title
- Going Live: Starting and Running a Virtual Reference Service
- Author
- Coffman, Steve
- Publisher
- ALA Editions
- Publication year
- 2003
- Condition
- New
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 0838908500
- ISBN 13
- 9780838908501
If your customers don't sleep, why should your reference service? Online library reference services available 24/7 are offered in a growing number of institutions. With many models to choose from and more details to be worked out, it is a critical time for librarians to assess their patrons' needs and market their services to address these needs.
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About the Author
Steve Coffman is one of the leading authorities on digital reference services for libraries. Currently Vice President for Product Development at LSSI (Library Systems and Services Inc.), he has helped thousands of libraries around the world migrate their reference services to the Web. He previously worked as Director of Research Services at FYI, a fee-based business reference service that was part of the County of Los Angeles Public Library. A popular speaker and prolific author, his articles on virtual reference services have appeared in numerous library trade journals. He holds his MLS from UCLA.
"About the title" may belong to another edition of this title.
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