The Gold Standard: Giving Your Customers What They Didn't Know They Wanted

Cowie, Colin

ISBN 10: 1713616572 / ISBN 13: 9781713616573

Published by HarperCollins Leadership on Brilliance Audio, 2021

About this Item

MP3 CD AUDIO BOOK in MP3 format. You will receive the MP3 CD that CONTAINS THE ENTIRE AUDIO PRODUCTION! Just a bit of shelf wear to the covers. VERY GOOD MP3 CDs inside for your listening enjoyment.

Seller Inventory # 11191407011356

Bibliographic Details

• Title: The Gold Standard: Giving Your Customers What They Didn't Know They Wanted
• Publisher: HarperCollins Leadership on Brilliance Audio
• Publication Date: 2021
• Language: English
• ISBN 10: 1713616572
• ISBN 13: 9781713616573
• Binding: MP3_CD
• Condition: Very Good

About this title

Synopsis

Learn how to cultivate the most incredible customer experiences on earth through this essential guide by Colin Cowie, distinguished purveyor of unforgettable "wow" events for the world's most demanding clients.

If you're searching for ways to ensure your customers walk away from your company with a smile on their face and a plan to return, you found it. And any business organization can adapt the tools and techniques in this book.

Colin Cowie, one of the world's most sought-after event planners, shares the hard-won and hard-nosed advice he has learned through entertaining and engaging stories and examples. He gives readers the indisputable blueprint for creating a customer service culture that anyone can tailor to their own needs, whether you're a shopkeeper, corporate marketing director, or budding event planner

Upon coming to the United States from South Africa with $400 in his pocket, Colin built his highly successful catering and event planning business from the ground up to become event planner to the most respected tastemakers and personalities in the world―including Oprah Winfrey, Jennifer Lopez, Ryan Seacrest, and Kim Kardashian, to name a few.

In this book, you will:

• Learn how to formulate your own vision, mission statements, and guiding principles, and effectively communicate them to your team.
• Learn how you can align your vision with your essential mission statement.
• Discover the core values, including service and accountability, that fuel Colin's customer care ethos, and how you can apply those values to your own business.
• Have a renewed understanding of how vitally important it is that you take good care of the people who work for you so they, in turn, can care for your customers.
• Become armed to inspire and empower your team.
• Be guided to create your own 'bible' of scripts, protocols, and procedures that will streamline customer care situations while making every customer feel like their individual desires are being taken care of.
• Learn how to use every complaint as an opportunity, as well as why you should be more afraid of a client who doesn't complain when something goes wrong than one who does.

About the Author

Colin Andrew Wilkie Cowie is an African-born American lifestyle advisor, author, interior designer and party planner.