The Good, The Bad and the Troubled: A Leadership Guide for Effective and Painless Performance Management

You are committed to performance, and are willing to take the steps for total improvement, but... Where do you start? In The GOOD, the BAD and the TROUBLED E. Arroyo presents a proven methodology, tested by enterprises of all sizes and backgrounds. With simple, logical instructions, Arroyo takes you through the method, the system and the steps to help the BAD, resolve the TROUBLED and painlessly migrate all your willing resources over to the GOOD side. This is a guide to change the way your company sees, expects and evaluates performance at all levels throughout the entire organization.

Eduardo Arroyo is an international management consultant speaker, facilitator and author. His previous publications: The Making of a Leader (a leadership guide) 1994, Working as a Team (a training manual) 1995, and "Results-Oriented Execution" - 2007, have all been distributed both in paper and electronic format, reaching more than 105 countries worldwide. Mr. Arroyo is considered an authority in Dr. W. Edwards Deming's (father of the Worldwide Quality Movement, and the creator of Japan s Industrial Revolution) philosophy. He is listed as part of the TOP TEN group of management consultants for Puerto Rico and the Caribbean.