Governance and Service Delivery: Practical Applications of Social Accountability Across Sectors

The six case studies in Governance and Service Delivery: Practical Applications of Social Accountability Across Sectors illustrate the multiple ways citizen participation in accountability – called social accountability – can lead to positive effects on governance, citizen empowerment, and service delivery. Drawing on their extensive experience implementing international donor-funded programs and projects, the authors examine six recent RTI International projects in Africa and Asia. The analysis focuses on both intended and actual effects, and it unpacks the influence of context on implementation and outcomes achieved, as well as on prospects for sustainability. Donors, academics, policy makers, practitioners and others interested in sustainable development and governance will find this systematic review invaluable.

Anna Wetterberg is a Social Science Research Analyst in RTI’s International Development Group. Dr. Wetterberg has worked on research and operations in international development for more than 20 years, with a focus on governance and policy analysis in Indonesia. She earned her doctorate in sociology from the University of California, Berkeley.

Derick W. Brinkerhoff is Distinguished Fellow in International Public Management at RTI International. Dr. Brinkerhoff is internationally recognized for his work on policy analysis, program implementation and evaluation, organization and management, decentralization, and governance issues in public-sector agencies and nonprofits around the world. He has a doctorate in public policy and administration from Harvard University.

Jana C. Hertz is a Senior Policy and Governance Specialist at RTI International in the Governance and Economic Development Division. Ms. Hertz has over 18 years of experience working in Indonesia on knowledge-to-policy, public service delivery, social accountability, civil society strengthening, and decentralization. She holds a master’s degree in international communication (international relations) from American University’s School of International Service.