Groupware and Teamwork: Invisible Aid or Technical Hindrance?

This first international study of companies using groupware in a variety of sectors recounts the subtleties of managing/controlling technological innovation, and shows how complex and varied is the set of ways through which companies try to learn about the use of technology. Covered are topics such as the goals of introduction of groupware systems, the business and organisational contexts, the implementation process, problems in usage, changes in the work organisation and impacts on the business.