Be Our Guest-Revised and Updated Edition: Perfecting the Art of Customer Service
Theodore Kinni Disney Institute Ted Kinni
5,329 ratings by Goodreads
Language: English
Published by Disney Book Publishing, Incorporated, 2011
- Hardcover
- New
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pp. 224 10th anniversary updated ed edition.
Seller Inventory # 263030415
- Title
- Be Our Guest-Revised and Updated Edition: Perfecting the Art of Customer Service
- Author
- Theodore Kinni Disney Institute Ted Kinni
- Publisher
- Disney Book Publishing, Incorporated
- Publication year
- 2011
- Condition
- New
- Binding
- Hardcover
- Language
- English
- ISBN 10
- 1423145844
- ISBN 13
- 9781423145844
- Series
- Book 1 of 1: A Disney Institute Book
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service.
Disney Institute specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. During the last twenty-five years, thousands of professionals from more than thirty-five countries and more than forty industries have attended business programs at Disney Institute and learned how to adapt the Disney approach for their own organizations.
Be Our Guest highlights the successes many of these companies have achieved, plus the key processes and best practices that have made Disney a trusted and revered brand around the world for more than eighty-five years.
Want more insight on The Walt Disney Company, its founder, and its driving creative forces? Explore these behind-the-scenes stories from Disney Editions:
- Travels with Figment: On the Road in Search of Disney Dreams (By Disney Legend Marty Sklar)
- One Little Spark! Mickey's Ten Commandments and The Road to Imagineering (By Disney Legend Marty Sklar)
- Magic Journey: My Fantastical Walt Disney Imagineering Career (By Kevin Rafferty)
- Travels with Walt Disney: A Photographic Voyage Around the World (By Jeff Kurtti)
- Eat Like Walt: The Wonderful World of Disney Food (By Marcy Carriker Smothers)
- Walt Disney: An American Original (By Bob Thomas)
- Disney A to Z: The Official Encyclopedia, Fifth Edition (By Disney Legend Dave Smith)
- Disney Facts Revealed: Answers to Fans’ Curious Questions (By Disney Legend Dave Smith)
- Disney Trivia from the Vault: Secrets Revealed and Questions Answered (By Disney Legend Dave Smith)
- My Pride: Mastering Life's Daily Performance from Broadway's Record-Breaking Lion King (By Alton Fitzgerald White)
"Synopsis" may belong to another edition of this title.
About the Author
Ted Kinni has authored thirteen business books. He has ghostwritten seven books for Booz & Company, Prime Resource Group, The Walt Disney Company, LIF Group, and IMPAQ, Inc. He is also an active business journalist, whose articles and book reviews have appeared in a wide variety of periodicals, including cover stories in Harvard Management Update, Across the Board, Training, Selling Power, Quality Digest, and Corporate University Review.
"About the title" may belong to another edition of this title.
Books Puddle
Woodside, NY, U.S.A.
4-star seller
AbeBooks seller since November 22, 2018
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