Il testo, basato sul modello di mediazione (Star Model) del Prof. Randolph Lowry (Strauss Institute, presso la Pepperdine School of Law di Malibu), costituisce una guida per la gestione pratica delle procedure di mediazione, nelle cinque fasi ideali in cui si articola, verso l'apprendimento della competenza consapevole e, con l'esperienza, della competenza inconsapevole in cui la tecnica diventa istinto in quella sorta di "magia" che i Mediatori pi� esperti riconoscono alla procedura di mediazione.

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