A Guide to Computer User Support for Help Desk & Support Specialists
Beisse, Fred
ISBN 10: 0495806498 ISBN 13: 9780495806493
Published by Course Technology, 2009
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Paperback
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WorldofBooks, Goring-By-Sea, WS, United Kingdom
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About this Item
Description:
The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Seller Inventory # GOR014321846
Synopsis:
A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, FOURTH EDITION focuses on key information and skills for user support professionals, including troubleshooting and problem solving, successful communication with clients, determining a client's specific needs, and training end users. For those considering entering the field, alternate career paths for user-support workers are described. This text continues many of the successful features of previous editions, including Tips, On The Web pointers, Check Your Understanding self-tests, discussion questions, hands-on activities, and case projects. With balanced coverage of both people skills and technical skills, this book is an excellent resource for those in or preparing for the technical-support field.
About the Author: Fred Beisse teaches Computer Information Technology at Lane Community College in Eugene, Oregon, where he has designed and led courses in user support, information analysis and visualization, project management, and geographical information systems. Beisse builds on more than 30 years of experience in computer management positions, where he has been responsible for end-user support, computer services, computer facilities planning, and operations management.
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Bibliographic Details
Title: A Guide to Computer User Support for Help ...
Publisher: Course Technology
Publication Date: 2009
Binding: Paperback
Condition: Very Good
Edition: 4th Edition
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