In 'A Guide to Computer User Support for Help Desk and Support Specialists', Fred Beisse provides a comprehensive and practical guide for individuals working in the field of computer user support. This book covers essential topics such as troubleshooting techniques, customer service skills, and technical support strategies. With real-world examples and hands-on exercises, Beisse equips readers with the knowledge and skills needed to excel in help desk and support roles. Whether you are a seasoned professional or just starting in the field, this book is a valuable resource for enhancing your support capabilities.

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Bibliographic Details

Title: A Guide to Computer User Support for Help Desk and Support Specialists
Publisher: Cengage Learning
Publication Date: 2012
Language: English
Binding: Paperback
Edition: N/A.
Condition: Good

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Located in Tulsa, OK, I?m offering gently used college textbooks seeking new owners who want to succeed in college without the distractions of digital formats. Feel free to call me with any questions about the books I have available. Thank you for your interest!

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