A Guide to Computer User Support for Help Desk and Support Specialists
Beisse, Fred
ISBN 10: 1285852680 ISBN 13: 9781285852683
Published by Cengage Learning, 2014
Used
Soft cover
From
Bay State Book Company, North Smithfield, RI, U.S.A.
Seller rating 5 out of 5 stars
AbeBooks Seller since January 23, 2023
This specific item is no longer available.
About this Item
Description:
The book is complete and readable, with all pages and cover intact. Dust jacket, shrink wrap, or boxed set case may be missing. Pages may have light notes, highlighting, or minor water exposure, but nothing that affects readability. May be an ex-library copy and could include library markings or stickers. Seller Inventory # BSM.OJKE
Synopsis:
Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 6E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities. This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows 7 and cloud computing. Leading HelpSTAR and Microsoft Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills.
About the Author: Fred Beisse teaches Computer Information Technology at Lane Community College in Eugene, Oregon, where he has designed and led courses in user support, information analysis and visualization, project management, and geographical information systems. Beisse builds on more than 30 years of experience in computer management positions, where he has been responsible for end-user support, computer services, computer facilities planning, and operations management.
"About this title" may belong to another edition of this title.
Bibliographic Details
Title: A Guide to Computer User Support for Help ...
Publisher: Cengage Learning
Publication Date: 2014
Binding: Soft cover
Condition: acceptable
Top Search Results from the AbeBooks Marketplace
Stock Image
A Guide to Computer User Support for Help Desk and Support Specialists
Seller: Bulrushed Books, Moscow, ID, U.S.A.
Seller rating 4 out of 5 stars
Condition: Acceptable. LIGHTNING FAST SHIPPING! A heavily used, but still working copy. Coffee stain and wrinkling to the edge of the pages when a tired undergrad fell asleep and knocked their cup over on their books. The binding and pages of the book have been reinforced with tape, has tape and stickers on the cover, as well as lots of notes (some of the answers in the learning activities may be filled in) on the pages. Definitely not pretty, but it's a working copy at a great price that ships fast. ~ Book does NOT contain an access code or CD/DVD. Seller Inventory # #56C-00275
Quantity: 4 available
Stock Image
A Guide to Computer User Suppo
Seller: SecondSale, Montgomery, IL, U.S.A.
Seller rating 4 out of 5 stars
Condition: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc. Seller Inventory # 00086397142
Quantity: 4 available
Stock Image
A Guide to Computer User Support for Help Desk and Support Specialists
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Fair. No Jacket. Readable copy. Pages may have considerable notes/highlighting. ~ ThriftBooks: Read More, Spend Less 2.32. Seller Inventory # G1285852680I5N00
Quantity: 1 available
Stock Image
A Guide to Computer User Support for Help Desk and Support Specialists
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 2.32. Seller Inventory # G1285852680I3N00
Quantity: 1 available
Stock Image
A Guide to Computer User Support for Help Desk and Support Specialists:
Seller: TextbookRush, Grandview Heights, OH, U.S.A.
Seller rating 4 out of 5 stars
Condition: Good. Ships SAME or NEXT business day. We Ship to APO/FPO addr. Choose EXPEDITED shipping and receive in 2-5 business days within the United States. See our member profile for customer support contact info. We have an easy return policy. Seller Inventory # 52435306
Quantity: 1 available
Stock Image
A Guide to Computer User Support for Help Desk and Support Specialists
Published by
Cengage Learning (edition 6), 2014
ISBN 10: 1285852680
ISBN 13: 9781285852683
Used
Paperback
Seller: BooksRun, Philadelphia, PA, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Fair. 6. Ship within 24hrs. Satisfaction 100% guaranteed. APO/FPO addresses supported. Seller Inventory # 1285852680-7-1
Quantity: 1 available
Stock Image
A Guide to Computer User Support for Help Desk and Support Specialists
Published by
Cengage Learning (edition 6), 2014
ISBN 10: 1285852680
ISBN 13: 9781285852683
Used
Paperback
Seller: BooksRun, Philadelphia, PA, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Fair. 6. Heavy wear. Ship within 24hrs. Satisfaction 100% guaranteed. APO/FPO addresses supported. Seller Inventory # 1285852680-7-1-13
Quantity: 1 available
Stock Image
A Guide to Computer User Support for Help Desk and Support Specialists
Seller: Better World Books Ltd, Dunfermline, United Kingdom
Seller rating 5 out of 5 stars
Condition: Very Good. Ships from the UK. Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects. Seller Inventory # 9645859-6
Quantity: 1 available
Stock Image
A Guide to Computer User Support for Help Desk and Support Specialists
Published by
Cengage Learning (edition 6), 2014
ISBN 10: 1285852680
ISBN 13: 9781285852683
Used
Paperback
Seller: BooksRun, Philadelphia, PA, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Good. 6. Ship within 24hrs. Satisfaction 100% guaranteed. APO/FPO addresses supported. Seller Inventory # 1285852680-11-1
Quantity: 2 available
Stock Image
A Guide to Computer User Support for Help Desk and Support Specialists
Seller: Buchpark, Trebbin, Germany
Seller rating 5 out of 5 stars
Condition: Gut. Zustand: Gut | Sprache: Englisch | Produktart: Bücher. Seller Inventory # 24622039/3
Quantity: 1 available