This best-selling text has been used extensively by schools and major U.S. companies for training students, supervisors, and line personnel. Simply written and self-teaching, it encourages workers to seek out applications of the tools in their work. Includes practice problems.

About the Author

Kaoru Ishikawa, one of the world's foremost authorities on quality, was professor emeritus at the University of Tokyo. He authored many well-known books on quality, and lectured and consulted in thirty countries. Dr. Ishikawa received the American Society for Quality's Shewhart Medal and its Grant Award, as well as the Deming Prize. The ASQ established the Ishikawa Medal quality award in his honor in 1993.

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