The HCAHPS Handbook: Hardwire Your Hospital for Pay-For-Performance Success
Studer, Quint; Robinson, Brian C.; Cook, Karen
Language: English
Published by Fire Starter Pub, 2010
- Softcover
- Used
Seller: Reliant Bookstore, El Dorado, KS, U.S.A.Reliant Bookstore
AbeBooks seller since June 30, 2021
Condition: Used - Very good
US$ 4.90
Quantity: 1 available
Add to basketItem description from seller
This book is in excellent condition. There may be minimal writing on the inside cover or cover page. Cover image on the book may vary from photo. Ships out quickly in a secure plastic mailer.
Seller Inventory # RDV.0982850301.VG
- Title
- The HCAHPS Handbook: Hardwire Your Hospital for Pay-For-Performance Success
- Author
- Studer, Quint; Robinson, Brian C.; Cook, Karen
- Publisher
- Fire Starter Pub
- Publication year
- 2010
- Condition
- very_good
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 0982850301
- ISBN 13
- 9780982850305
Hospitals have always felt pressure to provide excellent clinical care. And now that the Patient Protection and Affordable Care Act has been signed into law, that pressure has intensified. Increasingly, hospitals will face financial consequences for failing to live up to patient expectations of quality care.
HCAHPS results are directly linked to reimbursement. But they're also a barometer for measuring clinical performance and quality improvement. When hospitals raise their HCAHPS results, they also have fewer falls, lower infection rates, fewer readmissions - all the factors that impact reimbursement.
The HCAHPS Handbook is a practical resource filled with actionable tips proven to help hospitals improve patient perception of care. Because it's broken down by HCAHPS composites, readers can zero in on the parts of the survey that need attention. And the book provides a few carefully targeted tactics they can use to improve the results on each question.
Best of all, these tactics are foundational. They build on what most hospitals (particularly those that have implemented Studer Group's Evidence Based Leadership framework) are already doing. It's about working smarter, not harder. And ultimately, it's about hardwiring the behaviors and processes that lead to consistent excellence - and creating a culture of always.
"Synopsis" may belong to another edition of this title.
About the Author
Quint Studer, founder and CEO, spends much of his time creating, harvesting, and sharing best practices from his company's national learning lab of hundreds of organizations. Inc. magazine named Studer its Master of Business, making him the only healthcare leader to have ever won this award.
Brian C. Robinson, executive vice-president, is Studer Group's advisor on health policy and industry affairs. He has often been called upon for his expertise in Washington, D.C., where he has been appointed by the Secretary of Health and Human Services to serve as a technical advisor to CMS.
Karen Cook, RN, is a senior coach. She was the primary author of one of the industry's first HCAHPS toolkits. This resource, published by Studer Group in2007, became a springboard for The HCAHPS Handbook.
"About the title" may belong to another edition of this title.
Reliant Bookstore
El Dorado, KS, U.S.A.
AbeBooks seller since June 30, 2021
Shipping rates within U.S.A.
| Item | 5 to 14 business days | 2 to 5 business days |
|---|---|---|
| First item | US$ 0.00 | US$ 10.99 |
Payment methods
Store description
Reliant Bookstore is a brick and mortar and also online bookstore located in Kansas. We pride ourselves in quality customer service and hope you find all of our listings up to your expectations!
Specialty
All typesSeller's business information
Reliant Distribution Group, LLC
114 N. Vine St.
El Dorado, KS U.S.A. 67042
Terms of sale
By purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”). Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.