Thousands of plumbing, heating and air-conditioning professionals use this book. While HVAC pros can not control the weather, there are numerous behavioral aspects that are controllable, such as attitude, listening, empathy and teamwork. The flowcharts offer a step-by-step approach to fast and professional problem resolution. This book is easy to read, well-illustrated and written by an industry expert. More than 140 colleges use this book in their soft skills and workforce development curriculum.

About the Author

Steve Coscia helps clients make more money through improved customer retention, enhanced customer experiences and heightened awareness to how stress can limit productivity and effectiveness. Twenty five year veteran of customer service management, supply chain and logistics management and author of numerous business books, videos and audio programs. Coscia earned the CSP designation (Certified Speaking Professional) from the National Speakers Association. His textbooks and curriculum are taught in more than 130 colleges worldwide. Tele-Stress is a registered trademark of Coscia Communications, Inc.

"About this title" may belong to another edition of this title.

Store Description

Visit Seller's Storefront

Seller's business information

Slingshot, LP
1500 S Western Ave, Marion, IN, 46953, U.S.A.

Sale & Shipping Terms

Terms of Sale

All books are guaranteed to be in the stated condition. We
will refund the full
price of the book if it is not received within 15 days of the
estimated delivery
date. All customer support e-mails will be answered within
two business days.

Shipping Terms

Orders usually ship the next business days. Shipping costs are based on books weighing 2.2 LB, or 1 KG.

Shipping rates within U.S.A.

Shipping rates within U.S.A.
Order quantity	5 to 21 business days	3 to 6 business days
First item	US$ 3.25	US$ 5.50

Delivery times are set by sellers and vary by carrier and location. Orders passing through Customs may face delays and buyers are responsible for any associated duties or fees. Sellers may contact you regarding additional charges to cover any increased costs to ship your items.