- Hardcover
- Used
Seller: Blue Vase Books, Interlochen, MI, U.S.A.Blue Vase Books
AbeBooks seller since May 22, 2017
Condition: Used - Good
US$ 8.52
Quantity: 1 available
Add to basketItem description from seller
The item shows wear from consistent use, but it remains in good condition and works perfectly. All pages and cover are intact including the dust cover, if applicable . Spine may show signs of wear. Pages may include limited notes and highlighting. May NOT include discs, access code or other supplemental materials.
Seller Inventory # BVV.0750664371.G
- Title
- Handbook of CRM
- Author
- Payne, Adrian
- Publisher
- Routledge
- Publication year
- 2005
- Condition
- good
- Binding
- Hardcover
- Language
- English
- ISBN 10
- 0750664371
- ISBN 13
- 9780750664370
Customer Relationship Management is a holistic strategic approach to managing customer relationships to increase shareholder value, and this major Handbook of CRM gives complete coverage of the key concepts in this vital field.
It is about achieving a total understanding of the concepts that underlie successful CRM rather than the plethora of systems that can be used to implement it.
Based on recent knowledge, it is underpinned by:
* Clear and comprehensive explanations of the key concepts in the field
* Vignettes and full cases from major businesses internationally
* Definitive references and notes to further sources of information on every aspect of CRM
* Templates and audit advice for assessing your own CRM needs and targets
The most lucid, comprehensive and important overview of the subject and an invaluable tool in enabling the connection of the major principles to the real world of business.
"Synopsis" may belong to another edition of this title.
About the Author
"About the title" may belong to another edition of this title.
Blue Vase Books
Interlochen, MI, U.S.A.
AbeBooks seller since May 22, 2017
Shipping rates within U.S.A.
| Item | 3 to 14 business days | 3 to 6 business days |
|---|---|---|
| First item | US$ 0.00 | US$ 9.99 |
Payment methods
Store description
Blue Vase Marketplace is a family owned business and has been selling used books since 2012. We place the utmost importance on customer satisfaction.
Specialty
used - all genres categoriesSeller's business information
Blue Vase Marketplace, LLC
94 W. Golden Meadow Dr.
Maple City, MI U.S.A. 49664
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