Practical guide to hospital social service operations and policy : A compact, hands‑on manual that explains how the Johns Hopkins Social Service Department runs, from payments and patient support to case records and administrative forms.
This edition helps staff and students understand procedures in a real hospital setting.
This book lays out the everyday policies and workflows that shape patient care, including how to document cases, manage funds, handle free treatment requests, and use standard forms. It emphasizes clear communication, proper authorization, and careful record‑keeping to support patients and coordinate care across departments.
- How payments, installments, and charity decisions are handled with form templates and approvals
- Guidelines for case closing, free treatment requests, and transferring patients
- Procedures for requisitions, supplies, repairs, and outside orders
- Tips for telephone etiquette, filing, volunteering, and maintaining patient histories
Ideal for readers involved in hospital social work, administration, or historical research seeking a window into organizational practice in a major medical center.