Title: Handbook of Public Quality Management (Public Administration and Public Policy)
Publisher: Routledge
Publication Date: 2001
Language: English
ISBN 10: 0824704150
ISBN 13: 9780824704155
Binding: Hardcover
Condition: New

About this title

Synopsis

Exploring a variety of methods for improving the economic performance of organizations, this multidisciplinary text covers macro- and micro-perspectives while considering strategic planning, systematic process analysis, leadership studies, group dynamics, and human motivation theories. It highlights "quality of relationships" as a guiding principle within the framework of public administration and stresses customer, client, and stakeholder satisfaction. With over 1000 literature references, tables, drawings, and equations, and appendices of laws and regulations, the book responds to the mandate for high performance and increased productivity.

About the Author

Ronald J. Stupak, Peter M. Leitner

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