Handbook of Public Quality Management (Public Administration and Public Policy). This item is unavailable.
Language: English
Published by Routledge, 2001
Series: Book 103 of 117 - Public Administration and Public Policy
- Hardcover
- New
Unavailable
Hardcover
Condition: New
US$ 299.99
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- Title
- Handbook of Public Quality Management (Public Administration and Public Policy)
- Author
- Stupak, Ronald J.; Leitner, Peter M.
- Publisher
- Routledge
- Publication year
- 2001
- Condition
- New
- Binding
- Hardcover
- Language
- English
- ISBN 10
- 0824704150
- ISBN 13
- 9780824704155
- Series
- Book 103 of 117: Public Administration and Public Policy
Exploring a variety of methods for improving the economic performance of organizations, this multidisciplinary text covers macro- and micro-perspectives while considering strategic planning, systematic process analysis, leadership studies, group dynamics, and human motivation theories. It highlights "quality of relationships" as a guiding principle within the framework of public administration and stresses customer, client, and stakeholder satisfaction. With over 1000 literature references, tables, drawings, and equations, and appendices of laws and regulations, the book responds to the mandate for high performance and increased productivity.
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About the Author
Ronald J. Stupak, Peter M. Leitner
"About the title" may belong to another edition of this title.