Handbook of Public Services Management

Pollitt, C. and Harrison, S.

ISBN 10: 063116961X / ISBN 13: 9780631169611

Published by Blackwell, 1992

About this Item

This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. In good all round condition. No dust jacket. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,650grams, ISBN:063116961X.

Seller Inventory # 9090667

Bibliographic Details

• Title: Handbook of Public Services Management
• Publisher: Blackwell
• Publication Date: 1992
• Language: English
• ISBN 10: 063116961X
• ISBN 13: 9780631169611
• Binding: Hardcover
• Condition: Good
• Weight: 650 grams
• Seller catalogs:
  • Business

About this title

Synopsis

The last decade has seen a series of upheavals in the management of virtually every public service. New models of management have been adopted, or have been imposed, in health care, education, the police, social services and the civil service itself. Pollitt and Harrison's Handbook of Public Services Management offers a timely assessment of public services through the experiences and reflections of senior managers and specialists in the field. The focus is on four key areas in which the running of public services presents managers with distinctive challenges: the evaluation of quality and effectiveness, the management of professional staff, resource management, and strategic planning. This is the first handbook to encompass systematically the tidal wave of management change that has swept the UK's public services in recent years. Pollitt and Harrison have brought together nineteen original contributions which offer a thoughtful and authoritative set of guidelines and warnings for public service managers in the 1990s and beyond.

From the Back Cover

Highly successful in hardback and now available in paperback, the Handbook of Public Services Management brings together twenty leading contributors to cover all the key issues affecting public services management. It is organized in a practical way to help students and professionals approach strategic issues such as:

* Managing relationships with the external environment, including regulatory and financial bodies and coping with the issues of privatization and competitive tendering.

* Evaluating the performance of public services and distinguishing criteria for doing so.

* Developing staff and controling professionally qualified staff.

* Allocating and accounting for the use of resources, including information technology.