Handbook of Research on Effective Communication, Leadership, and Conflict Resolution

In order for an organization to thrive, it is essential to develop key strategies for interaction, leadership, and management within diverse settings. Refining these skills ultimately aids in the arbitration of any potential conflicts that may arise during intra-organizational interactions. The Handbook of Research on Effective Communication, Leadership, and Conflict Resolution evaluates operational strategies and interpersonal skill development for the successful leadership and management of modern organizations. Highlighting various governance and interaction techniques that assist in mediating organizational controversies, this handbook of research is a vital source for professionals, leaders, managers, and human resource specialists interested in developing skills needed to efficiently communicate, collaborate, and negotiate across differences within an organization.

Anthony H. Normore holds a Ph.D from the University of Toronto and currently a Professor of Educational Leadership, and Department Chair of Graduate Education at California State University Dominguez Hills. Other leadership experiences include Chair of Special Education; Co-Chair of Teacher Education; visiting professor at Seoul National University; Director of Doctoral Programs at California Lutheran University; visiting professor at Guelph/Humber; and a graduate professor for the Summer Leadership Academy at Teachers College-Columbia University. His 30+ years of professional experiences has taken him throughout the world. His research focusses on urban school leadership development in the context of ethics and social justice in which he has authored and edited of numerous books including Inclusive practices and social justice leadership for special populations in urban settings (2015, Information Age Publishing); and Cross-cultural collaboration and leadership in modern organizations (2015, IGI Global). He has published a litany of book chapters and peer-reviewed articles in numerous leading leadership journals, and law enforcement venues.

Larry W. Long holds a Ph.D in Communication from the University of Oklahoma and is Professor and Director Emeritus of the School of Communication at Illinois State University. Currently, he serves as Executive Director of the Criminal Justice Commission for Credible Leadership Development. Dr. Long is a retired artillery and infantry officer who completed 21 years of honorable service with the Army National Guard and is an honorary member of the U.S. Army Special Forces, Fort Bragg, North Carolina. He received numerous decorations including the Army Commendation Medal and the Oklahoma Army National Guard Commendation Medal. He has experience overseeing international programs in France and Korea and has served as visiting professor for Novancia Grande école de commerce in Paris, France. In addition, he received the honor of being named as the 1998-99 Person of the Year by the National Society of Accountants for his work in developing their strategic plan and process decision making systems. Dr. Long has been qualified as an expert witness in product liability litigation, particularly in the areas of warning label efficacy and research methodology.

Mitch Javidi holds a Ph.D. from the University of Oklahoma. He is currently the founder and the president of the International Academy of Public Safety (IAPS), the Institute for Credible Leadership Development (ICLD) and the Criminal Justice Commission on Credible Leadership Development (CJCCLD). Mitch is an envisioneer with over 30 years of practical and hands-on business experience in diverse industries including but not limited to Academia, Automotive, Banking, Insurance, Government, Military, Law Enforcement, Retail, Logistics, Oil & Chemical, Pharma, Procurement, Supply Chain, and Technology. As a globally recognized leader, Mitch has trained at the Joint Special Operations Command JSOC and the US Army Special Operations Command USASOC. He was awarded the Honorary Member of the United States Army Special Operations Command in 1999 and Honorary Sheriff by the National Sheriffs Association in 2015. He served as a tenured Associate Professor at NC State University for 16 years before taking an early retirement but continues to serve as an Adjunct professor without pay at both NC State and Illinois State Universities. He is a member of the Academy of Outstanding Teachers and Scholars at NC State University and the Distinguished 2004 Alumni of the University of Oklahoma.