Handbook of Research on AI and Machine Learning Applications in Customer Support and Analytics

"AI and Machine Learning Applications and Implications in Customer Support and Analytics explores various artificial intelligence and machine learning models and methods for business applications, as well as algorithmic approaches for customer support and analytics in a variety of fields and applications in the modern data-driven era where data is arriving in greater variety and with more velocity. This book is ideal for marketing professionals, managers, business owners, researchers, practitioners, academicians, instructors, university libraries, and students, and covers topics such as artificial intelligence, machine learning, supervised learning, unsupervised learning, deep learning, customer sentiment analysis, customer emotional analysis, natural language processing, data mining, neural networks, ensemble learning, business analytics and analytical geared toward"--

Goran Trajkovski Ph.D., MSML, MSCS, MBA, currently serves as a Senior Lead College Compliance Advisor at Western Governors University. He specializes in program, courseware, and assessmentware design and development for high-demand computing and data-science disciplines, and in the regulatory and accreditation processes in the higher education domain. He has been involved in the eLearning movement since its inception, through the conceptualization, development, and deployment of more than 35 undergraduate and graduate programs in a variety of disciplines for online delivery and leading the development of more than 300 online courses. During his three decades in Higher Education, he has served in a variety of instructional and administration roles, including Dean of the School of Computer Information Systems at Virginia International University, Executive Director of Adult and Graduate Studies at Marian University, and Director of Product Strategy and Development at Laureate Education, Inc.