Organizations can use the valuable tool of data envelopment analysis (DEA) to make informed decisions on developing successful strategies, setting specific goals, and identifying underperforming activities to improve the output or outcome of performance measurement.

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Ibrahim Osman, American University of Beirut, Lebanon. Abdel Latef Anouze, American University of Beirut, Lebanon. Ali Emrouznejad, Aston University, UK.

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