1. A Preamble 2. Definition of Important Common Commercial Terms 3. Interpretation of Tender and Contract Clauses 4. General Terms used in Contracts and their Meaning 5. Interpretation of General Terms used in International Business 6. Diagrammatic Representations of a Typical Sales, Contracts and Projects Department, and its Interaction with other Functional Departments in the Organization 7. Flow Chart Depicting the Working of Sales, Contracts and Projects Department in Preparing Tenders and Execution of Contracts 8. Illustrations of Specimen Offers and Tenders and use of Commercial Clauses Necessary 9. Estimation and Costing 10. Pricing 11. Price Variation Clauses : Interpretation and Usage 12. Work Order/Manufacturing Order 13. Despatch, Billing, Cash Transactions and Funding by Different Sources 14. Budgeting and Inventory 15. Inspection and Audit 16. Monitoring Performance, by Flow Charts, Graphs, Bar Charts, Networks, Blocks and Pie-diagrams 17. Communication and Customer Service 18. Renovation and Modernization of Products and Projects 19. Diversification and Expansion 20. Acquisitions, Mergers, Liberalisation, Privatisation and Globalisation

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