Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests (Wiley Technical Communications Library)

A supremely usable nuts-and-bolts guide for beginners. A daily tool of the trade for specialists. Handbook of Usability Testing gives you practical, step-by-step guidelines in plain English. Written by Jeffrey Rubin, it arms beginners with the full complement of proven testing tools and techniques. From software, GUIs, and technical documentation, to medical instruments, VCRs, and exercise bikes, no matter what your product, you'll learn to design and administer extremely reliable tests to ensure that people find it easy and desirable to use.
* Requires no engineering or human factors training
* A rigorous, step-by-step approach--with an eye to common gaffes and pitfalls--saves you months of trial and error
* Liberally peppered with real-life examples and case histories taken from a wide range of industries
* Packed with extremely usable templates, models, tables, test plans, and other indispensable tools of the trade

JEFFREY RUBIN owns a human factors consulting firm specializing in the analysis, design, engineering, and testing of computer-based systems for usability. His clients include AT&T Bell Labs, IBM, and Hewlett-Packard. He was an early member of Bell Labs’ Human Performance Technology Center where he developed testing methodologies. A well-known speaker in the field, he has presented for The Society of Technical Communication and the Human Factors Society.