Handling Conflict and Negotiation (Management Action Guides)

Conflict within an organisation is inevitable, but how you handle this conflict can make or break your chance of success. Handling Conflict and Negotiation will provide you with the skills needed to defuse difficult situations and acquire and maintain the support of your colleagues.
One of six books in the 'Management Action Guides' series, Handling Conflict and Negotiation is written in a jargon-free and interactive style. Complete with practical action points and detailed checklists which enable you to apply proven management skills to your own particular situation, the book explores a vast range of situations and offers you constructive advice on matters such as promoting a healthy working environment, aiming for a win-win situation, averting destructive conflict and controlling emotions, recognizing the various forms and causes of conflict, and the art of intervention and negotiation.
The book concentrates on the idea that if people are united in the pursuit of common objectives, general conflict will be resolved faster. It will help you to encourage this sense of purpose, without ignoring the concerns and opinions of your employees. Handling Conflict and Negotiation teaches the art of effective communication in gaining information and solving problems which once seemed intractable.