Handling Difficult Patients: A Nurse Manager's Guide

HCPro; Inc.; Richard A. Bryan BSN RN CCM; Linda Childers

ISBN 10: 1578393744 / ISBN 13: 9781578393749

Published by HCPro, Inc., 2004

About this Item

Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.

Seller Inventory # 00045652829

Bibliographic Details

• Title: Handling Difficult Patients: A Nurse Manager's Guide
• Publisher: HCPro, Inc.
• Publication Date: 2004
• Language: English
• ISBN 10: 1578393744
• ISBN 13: 9781578393749
• Binding: Soft cover
• Condition: Good

About this title

Synopsis

Here is a practical guide for nurse managers that will help them train staff to deal effectively with patient populations that typically put additional strain on healthcare organizations. Readers learn proven strategies and examine best practices that show how to prevent patients from becoming difficult and deal with those who do. The book provides verbal and nonverbal techniques for de-escalating anger and preventing difficult patients from becoming violent toward staff, case studies from facilities that have found successful alternatives to use of restraints, and assessment tools to better identify difficult patients.

About the Author

Richard A. Bryan, BSN, RN, CCM, is director of risk management, safety and security at Overlake Hospital Medical Center, Bellevue, WA. He has provided medical-legal, case management, risk and health-related issues consulting services to insurance companies, municipalities, governmental agencies, employers, attorneys, and health care facilities across the western United States. His health care background includes staff and management roles in medical-surgical, cardiac surgery, critical care and emergency nursing in both civilian and military settings. In addition to his duties at Overlake, he continues his active nursing practice at a rural hospital emergency department and is a commissioned officer in the United States Naval Reserve. Linda Childers is owner of Childers Communications, a northern California-based communications firm. She holds a bachelors degree in mass communications from California State University, Hayward, and writes about health care issues for a variety of hospitals, health plans, and other health care organizations. Her articles have been published in NurseWeek, Minority Nurse, Healthplan, the San Jose Mercury News, Oakland Tribune, Contra Costa Times, ePregnancy, Fit Style, and the Farmers' Almanac. Before founding her own company, she was a public information officer for Kaiser Permanente, where she produced a number of publications for both Kaiser Permanente members and medical staff.