Happy Customers Faster Cash Greece edition: A guide to effective communication in financial Customer Relationship Management

Do you struggle with customers who pay late? Are you afraid to lose customers because you want what is rightfully yours? Are you tired of calling customers again and again, hearing the same promises? Then this book is for you. Happy Customers Faster Cash is for business people, either fresh or seasoned, with or without a background in finance, who want to dramatically shorten the time required to convert accounts receivable into cash as well as their ‘on the job learning curve’ . Read and learn all about getting paid on time and keeping good customer relationships from people who have already been there.

• Many practical tips and examples
• Learn to better manage and control your own cash flow
• Deal with excuses in a customer friendly and effective way
• Take the lead and get paid….on time!

The Greek edition is part of an international series. Currently the following country editions are available; Belgium, Eastern Europe, Greece , India, Ireland, Mexico and the United States. Each edition contains the full version of Happy Customers Faster plus three specific country chapters.

“The book is something I would gladly give out as a gift to my clients; it’s as an excellent learning manual for their team and serves as a “refresher” to the seasoned professional.”
Lou Figueroa, President Credit Decisions International, USA

"The clever and succinct images and graphs alone are worth your investment of time and money – all the rest, and it is considerable, is a bonus!"
Tim Paulsen, Author of “Paid in Full”, Managing Director International Centre for Professional Collections / T.R. Paulsen & Associates, Canada

Panos Psomas

Dr. Panos Psomas is a partner and business development manager of Cententia (Greece), a software company specialising in the development of debt collection and recoveries solutions. He holds a PhD in Electrical and Computer Engineering from the National Technical University of Athens. He has worked in the area of arrears and accounts receivables management since 1995 as a project manager, business analyst and consultant to a number of customers ranging from banking institutions, debt collection agencies, legal offices and commercial firms. www.cententia.comppsomas@cententia.com

Marcel Wiedenbrugge

Marcel Wiedenbrugge is managing director of WCMConsult. Marcel combines knowledge and experience in account management/sales, credit management, service management and related software solutions. In the past he worked for companies like Ricoh, Van Ommeren Ceteco, PCD Polymere and Yamaha Musical Instruments Europe. Most of the time he worked in a B2B environment, but he is also quite familiar with retail. Marcel is an entrepreneur, speaker, writer, researcher, trainer and consultant. www.wcmconsult.com marcel.wiedenbrugge@wcmconsult.com

Cliff Wynn

Cliff Wynn is managing director of RK Business Training Ltd. Cliff has both experience of working in the training, collections and tracing industry for many years. He has worked with and for many of the leading professional bodies within the credit and collections industry, including the role of Head of Training for the Institute of Credit Management. He has built up a considerable knowledge of running a training business plus has 'hands on' experience of telephone and doorstep collections, compliance, consumer credit licence applications and tracing. During his career Cliff has worked with many large organizations on various training programmes in the collections area. Clients have included, Orange, Shell, Marston Group, Brighthouse, NPower, British Gas, Polycom BV, and the Finance and Leasing Association. www.rkbusinesstraining.co.uk cliff@rkbusinesstraining.co.uk