Happy R.A.V.I.N.G. Customers!: Six Powerful Steps to Grow Your Business with Exceptional Customer Experience
Language: English
Published by MCH Press, 2014
- Softcover
- Used
Seller: Evergreen Goodwill, Seattle, WA, U.S.A.Evergreen Goodwill
AbeBooks seller since November 7, 2006
Condition: Used - Good
US$ 1.58
Quantity: 2 available
Add to basketSeller Inventory # mon0000727774
- Title
- Happy R.A.V.I.N.G. Customers!: Six Powerful Steps to Grow Your Business with Exceptional Customer Experience
- Author
- Buehrens, Carol
- Publisher
- MCH Press
- Publication year
- 2014
- Condition
- Good
- Binding
- paperback
- Language
- English
- ISBN 10
- 099102740X
- ISBN 13
- 9780991027408
“… Any Company who really knows that Customer Experience drives profit must read this book…” – Teresa Laraba, Senior Vice President Customers, Southwest Airlines
“… Carol provides practical advice that will help businesses, and their people, provide a memorable customer experience… and grow their bottom line…” – Tom Feeney, President & CEO, Safelite AutoGlass
“Happy R.A.V.I.N.G. Customers!” by Carol Buehrens, guides you through a six-step process that’s key to growing your business. Its 200 pages are packed full of strategic, tactical and practical inspiration. By following Buehrens’ advice, you’ll learn how to refocus your strategy, goals and your employee culture on what counts, your customers.
With her included CX Toolkit, you’re provided a wealth of tools and templates, from interviewing techniques to journey mapping, to employee rewards and motivational posters, which you can put to use immediately.
To remain profitable in business today, you need more than merely satisfied customers – you want customers who love you and RAVE about your company. If you want a comprehensive guide to start and grow the discipline of Customer Experience at your organization, “Happy R.A.V.I.N.G. Customers!” is for you.
Learn more at the Book Site: happyravingcustomers.com
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Evergreen Goodwill
Seattle, WA, U.S.A.
AbeBooks seller since November 7, 2006
Shipping rates within U.S.A.
| Item | 5 to 14 business days | 3 to 6 business days |
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This book is being offered by Goodwill, a non-profit organization. All funds raised are used to support the Goodwill which provides quality, effective employment training and basic education to individuals experiencing significant barriers to economic opportunity. Because Jobs Change Lives. Proceeds from the sale of these goods and financial donations from the community make it possible for us to operate our free job training programs. Your donations and purchases help support these important programs and make the community a better place for all of us.…
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