Hardwiring Excellence offers a road map and practical how-to guide for creating and sustaining a culture of service and operational excellence. In this book, author Quint Studer, CEO of Studer Group, draws on his personal experience as a former hospital executive who led two organizations to the top 1% in patient satisfaction and his experience coaching hundreds of healthcare organizations since.

<P>Studer, a nationally acclaimed educator, coach, and thought leader in healthcare today, is a master storyteller, mixing stories with personal insight, simple tools, and in-depth recommendations on how good organizations can become great ones.

<P>Based on Studer Group's Nine Principles, Quint Studer shows how to retain more employees; ensure better customer service; build strong leadership, align organizational values, goals, and results; increase communication; reward and recognize individual success while also requiring accountability; and move operational performance for better financials, market share, and growth.

<P>At the core of the journey, he says, is a sense of purpose, worthwhile work and making a difference. When organizations learn how to harness this passion in their employees, they create a success spiral with ever increasing momentum.

<P>In fact, Richard L. Clarke, FHFMA, President and CEO of Healthcare Financial Management Association says, Quint Studer's Nine Principles of service and operational excellence provide the missing link between people power and strong financials. It's about courageous leadership

About the Author: Author Quint Studer, CEO of Studer Group, draws on his vast experience coaching hundreds of healthcare organizations nationwide with stories, examples, and simple tools that drive world-class organizations

"About this title" may belong to another edition of this title.

Bibliographic Details

Title: Hardwiring Excellence: Purpose, Worthwhile ...
Publisher: Fire Starter Publishing
Publication Date: 2003
Binding: Paperback
Condition: Good

Top Search Results from the AbeBooks Marketplace

Stock Image

Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference

Quint Studer

Published by Fire Starter Publishing, 2003

ISBN 10: 0974998605 ISBN 13: 9780974998602

Used Softcover

Seller: More Than Words, Waltham, MA, U.S.A.

Seller rating 5 out of 5 stars

Condition: Good. A sound copy with only light wear. Overall a solid copy at a great price! Seller Inventory # BOS-F-03a-06114

Contact seller

Buy Used

US$ 1.26

US$ 3.99 shipping
Ships within U.S.A.

Quantity: 2 available

Add to basket

Stock Image

Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference

Quint Studer

Published by Fire Starter Publishing, 2003

ISBN 10: 0974998605 ISBN 13: 9780974998602

Used paperback

Seller: Evergreen Goodwill, Seattle, WA, U.S.A.

Seller rating 5 out of 5 stars

paperback. Condition: Good. Seller Inventory # mon0000025669

Contact seller

Buy Used

US$ 1.57

US$ 3.99 shipping
Ships within U.S.A.

Quantity: 1 available

Add to basket

Seller Image

Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference

Quint Studer

Published by Fire Starter Publishing, 2003

ISBN 10: 0974998605 ISBN 13: 9780974998602

Used Softcover

Seller: Goodwill, Brooklyn Park, MN, U.S.A.

Seller rating 4 out of 5 stars

Condition: good. All pages and cover are intact including the dust cover, if applicable . Spine may show signs of wear. Pages may include limited notes and highlighting. May include "From the library of" labels. Shrink wrap, dust covers, or boxed set case may be missing. Item may be missing bundled media. Seller Inventory # 2Y6JCK00AQ8E_ns

Contact seller

Buy Used

US$ 1.74

US$ 3.99 shipping
Ships within U.S.A.

Quantity: 3 available

Add to basket

Stock Image

Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference

Quint Studer

Published by Fire Starter Publishing, 2004

ISBN 10: 0974998605 ISBN 13: 9780974998602

Used Paperback

Seller: HPB-Ruby, Dallas, TX, U.S.A.

Seller rating 5 out of 5 stars

Paperback. Condition: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority! Seller Inventory # S_463210752

Contact seller