What if you could change your organizational culture to reduce or eliminate the use of excessive force, improve morale, and generate loyalty, service, and outstanding performance — all while creating greater community support of your department? You can. Former Police Chief Ramon Batista and Executive Coach Mark D Ziska have a proven 5-step solution that works to change the culture, performance, and character of any size department, agency, or small or large business.

Using the proven process of a strategic plan with a well-defined launch strategy Batista and Ziska have shown that “retraining” the police isn’t as powerful as changing the culture, hiring for character, and following a well-defined plan that recognizes, celebrates, and rewards character, values, and performance.

They also explain why well-defined performance standards, organizational values that are lived, not parroted, and hiring men and women who show a “heart of service,” for their community is critical to every police department, law enforcement agency, or large or small business.

Ramon Batista holds a Bachelor of Science degree in Public Safety and Homeland Security and a Master of Science degree in Leadership from Grand Canyon University. The former Police Chief for Mesa, AZ PD, has participated in the Police Executive Leadership Institute, PERF; Senior Management Institute for PoliceFederal Bureau of Investigation National Academy and many other organizations.

Mark D Ziska is currently the Chair of the Arizona State Personnel Board as the human resource industry representative to the ﬁve member state board. He’s also the former Senior Director (VP) of Human Resources for Raytheon—leader of the world’s leading developer and manufacture of advanced missile and directed energy systems.

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