Harnessing Artificial Emotional Intelligence for Improved Human-Computer Interactions

Industry 5.0 is poised to redefine the collaboration between humans and machines, marking a crucial moment in technological evolution. However, as we stand at the threshold of this transformative era, a critical challenge emerges - the integration of emotional intelligence into the industrial landscape. Organizations grapple with the urgent need to understand, strategize, and ethically deploy artificial emotional intelligence (AEI) in Industry 5.0. This pivotal juncture calls for a comprehensive resource that explores the theoretical foundations but offers practical insights into the applications, challenges, and responsible deployment of AEI. The absence of a cohesive guide addressing the intricacies of AEI in Industry 5.0 leaves a void in academic scholarship. Organizations, researchers, and policymakers lack a singular, authoritative source to navigate the complexities of emotional intelligence integration, impacting Industry 5.0 strategies, sustainability plans, and customer services. The challenge lies in managing the delicate balance between human and machine collaboration while ensuring ethical considerations are at the forefront of AI deployment. As the demand for emotional intelligence in the industrial landscape intensifies, the need for a unifying resource becomes increasingly apparent.

Nitendra Kumar received a Ph. D (Mathematics) from Sharda University, Greater Noida, India and a Master of Science (Mathematics and Statistics) from Dr Ram Manohar Lohia Avadh University, Faizabad, India. Currently, he is working as an Assistant Professor at Amity Business School, Amity University, Noida with interests in the Wavelets and its Variants, Data Mining, Inverse Problems, Epidemic Modeling, Fractional Derivatives Business Analytics, and Statistical Methods. He has more than 10 years of experience in his research areas. Dr Kumar has published many research papers in reputed journals and also published 6 books on engineering mathematics. He contributes to the research community by undertaking various volunteer activities in the capacity of editor for two edited books, Guest Editor of reputed journals of Taylor and Francis.

Dr. Priyanka Agarwal, Ph.D. in Management has more than two decades of experience in research, industry, and academia and is presently associated as Associate Professor with Amity Business School, Amity University, Uttar Pradesh in the area of HR, OB & Psychology. She has been in the reviewer panel for conferences and has contributed to the Research community by collaborating with editorial board of special issues of UGC CARE, SCOPUS and WOS journals. She is a keen researcher and published research papers, case studies, book chapters in journals and books of repute . She has two edited books to her credit. Few of her research interests include Multi-generations in the Workplace, optimization in HR, diversity and inclusion, employee engagement, emerging trends in business analytics . In addition to her expertise in teaching and research, her key role includes mentoring and grooming budding managers, being the Programme leader of MBA Programme over the last few years. She is also associate editor of Amity Journal of Entrepreneurship and Leadership. She brings in a good blend of professional expertise and humane approach that makes her quite accessible.