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Curtis P. McLaughlin, D.B.A., is professor emeritus and adjunct professor at the Kenan-Flagler Business School of the University of North Carolina at Chapel Hill.' At the time of his retirement he was also Professor of Health Policy and Administration in the Gillings School of Global Public Health and Senior Research Fellow of the Cecil B. Sheps Center for Health Services Research.' Prior to coming to North Carolina, he was Assistant Professor at the Harvard Business School and also taught in the Harvard School of Public Health.' He is the author or coauthor of'approximately 275 publications, including Continuous Quality Improvement in Health Care with A.D. Kaluzny, now in its third edition with Jones & Bartlett. He received his BA in Chemistry from Wesleyan University and his MBA and his DBA from Harvard Business School. While there, he studied and'then taught'in the initial Harvard interdisciplinary program in health care economics and management.

Craig D. McLaughlin, MJ is a journalist, author, and public speaker. He was executive director of the Washington State Board of Health when he co-authored the first edition of this book. He joined the Board as senior health policy manager in 2001 and served as executive director from 2004 to 2011. Immediately prior, he served as director of college relations and adjunct faculty for The Evergreen State College. As a newspaper editor and freelance journalist for more than a decade, Mr. McLaughlin wrote and edited articles on a broad range of health issues. He has served as a communications consultant to foundations and as a management consultant to media organizations. Mr. McLaughlin earned his Bachelor of Arts in biology from Wesleyan University and his Masters in Journalism from the University of California at Berkeley. He also completed all coursework toward a Masters in Public Administration with a concentration in health administration at the University of New Mexico.