Health Services Management: Readings, Cases, and Commentary

Managers of a healthcare organization have numerous demands on their time, their skills, their knowledge, and their budgets. They are responsible for adapting to change, managing their office, making effective decisions, among countless other tasks. This text—newly revised to include readings, commentary, and cases—offers a bridge from management theory to the actual world of healthcare management that will help your students learn the role of manager in a healthcare organization.

Throughout its past editions, Health Services Management has featured the best literature on health services management to help learners understand the role of the manager, organizational design and control, the blending of organization and health professionals, change (adaptation), and responsiveness (accountability). This new edition continues that effort, and features new readings and classroom-tested cases.

The cases take place in a variety of organizations, including a faculty practice, a neighborhood health center, a small rural hospital, an HMO, as well as a variety of other settings. This book will prepare your future managers for the multitude of healthcare settings they could face in their careers.

Anthony R. Kovner, Ph.D., is professor of health policy and management at the Robert F. Wagner Graduate School of Public Service, New York University.

Duncan Neuhauser, Ph.D., is professor of epidemiology and biostatistics at Case Western Reserve University and holds secondary professorships in medicine, family medicine, and organizational behavior.