Title: Healthcare Call Center Essentials: Optimize Your Medical Contact Center to Improve Patient Outcomes and Drive Organizational Success
Publisher: Rock Rooster Books
Publication Date: 2022
Language: English
ISBN 10: 1948082950
ISBN 13: 9781948082952
Binding: Paperback
Condition: Very Good
Dust Jacket Condition: No Jacket
Weight: 0.59 pounds

About this title

Synopsis

The essential guide to healthcare call centers.

Today’s healthcare call centers are overwhelmed with patient calls and the daily stresses of our busy medical system.

But running a healthcare call center comes with its own set of challenges.

Healthcare Call Center Essentials is designed for those who want to manage a more effective medical contact center. From daily operations to long-term success, this essential guide will help you create a thriving contact center that meets the urgent needs of both patients and the medical community.

By addressing common pain points, Healthcare Call Center Essentials will teach you how to:

Train and retain agents for long-term success
Measure your metrics to understand your call center’s strengths and weaknesses
Create more efficient and effective call center operations
Understand the dynamics of traffic, time management, and employee issues
Optimize your systems to better meet the needs of your medical community

Healthcare Call Center Essentials: Optimize Your Medical Contact Center to Improve Patient Outcomes and Drive Organizational Success provides practical and actionable tips to call center directors, managers, and leaders. You’ll discover how to better manage your team and maintain achievable strategies to meet your goals and powerfully support patients and healthcare centers.

By implementing the strategies in Healthcare Call Center Essentials, you can improve your daily systems and optimize your contact center operation.

Get your copy today.

About the Author

Peter Lyle DeHaan, PhD, is the publisher and editor-in-chief of AnswerStat magazine and Medical Call Center News covering the healthcare call center industry. Peter's lifetime of experience includes managing a multi-location call center, employment with a call center vendor, and consultant for healthcare call centers, medical answering services, and telephone answering providers. Learn more at peterlyledehaan.com.

"About this title" may belong to another edition of this title.

Store Description

ThriftBooks is a fully independent seller of used books, having sold more than 160 million used and new books since we started in 2003. Each quality used book is sorted, graded, shelved and shipped by hand by our team of dedicated employees in our seven warehouses across the US. We have the best selection of books, in the right condition and format, at everyday low prices. We also have a dedicated, US-based Customer Service team, ranked in the top three by Newsweek for Best Customer Service in 2018 and 2019, so you can shop with confidence. We support and invest in our employees, appreciate and value our customers, and truly believe in the power of the written word to educate, energize, and engage readers of all ages and interests.

Visit Seller's Storefront

Seller's business information

Thrift Books Global LLC
18300 Cascade Ave S, Seattle, WA, 98188, U.S.A.

Sale & Shipping Terms

Terms of Sale

We guarantee each book that we send you. If you have any problems, please contact
our dedicated customer service department. They will do everything possible to
ensure you are happy with your order.

Shipping Terms

All domestic Standard shipments are distributed from our warehouses by OSM, then handed off to the USPS for final delivery.

2-Day Shipping is delivered by FedEx, which does not deliver to PO boxes.

International shipments are tendered to the local postal service in the destination country for final delivery – We do not use courier services for international deliveries.

Shipping rates within U.S.A.

Shipping rates within U.S.A.
Order quantity	4 to 8 business days	4 to 8 business days
First item	US$ 0.00	US$ 0.00

Delivery times are set by sellers and vary by carrier and location. Orders passing through Customs may face delays and buyers are responsible for any associated duties or fees. Sellers may contact you regarding additional charges to cover any increased costs to ship your items.