Experienced healthcare marketers know that the traditional four Ps of business marketing—product, price, placement, and promotion—don’t always translate into the world of healthcare marketing. In this practical guide, the authors address the importance of a different set of Ps—physicians, patients, payers, public, and the presence of politics—for building a solid foundation in healthcare marketing. The book focuses on the unique needs of marketing in healthcare, applying general marketing theory and concepts where appropriate and tapping into the day-to-day experiences of working healthcare marketing professionals. The four main parts of the book are introduced by comprehensive cases that will challenge readers to consider strategic marketing initiatives while teaching them the differences between marketing healthcare and marketing other products and services. Each chapter includes an additional case study that addresses relevant healthcare marketing concepts through real-world applications.
Topics addressed in this book include:
The history of healthcare marketing practices Physician, patient, and hospital interactions Alignment of strategic marketing efforts to the mission, vision, and values of an organization Ethics of healthcare marketing Stakeholders’ roles in healthcare marketing Conflict management techniques The basics of a healthcare marketing plan
Instructor Resources: A test bank, PowerPoint slides, answers to the end-of-chapter discussion questions and exercises, and teaching notes on the case studies.
Leigh W. Cellucci, PhD, MBA, is professor and associate dean for academic affairs in the College of Allied Health Sciences at East Carolina University (ECU). She serves on the board of directors and executive committee of the Association of University Programs in Health Administration (AUPHA). She previously served as professor and program director for the health services management program at ECU and for the healthcare administration program at Idaho State University. She has coauthored three books on healthcare administration and has published more than 45 articles and chapters on healthcare management, leadership, professionalism and ethics, and health information technology.
Books published by Health Administration Press:
Essentials of Healthcare Management: Cases, Concepts, and Skills, Second Edition Healthcare Marketing: A Case Study Approach
Ethics and Professionalism for Healthcare Managers
