The Heart of Leadership:Field Guide

A companion field guide and workbook for the Berrett-Koehler published book The Heart of Leadership.

Mark Miller is a business leader, best-selling author and communicator. Mark began his Chick-fil-A career working as an hourly team member in 1977. In 1978, Mark joined the corporate staff working in the warehouse and mailroom. Since that time, he has provided leadership for Corporate Communications, Field Operations, Quality and Customer Satisfaction, Training and Development, and today he serves as the Vice President of Organizational Effectiveness. During his time with Chick-fil-A, annual sales have grown to over $5 billion. The company has almost 2,000 restaurants in 39 states and the District of Columbia. Mark began writing about a decade ago. He teamed up with Ken Blanchard, coauthor of the One Minute Manager, to write The Secret: What Great Leaders Know and Do. Today, over 500,000 copies of The Secret are in print and it has been translated into more than 25 languages. Recently, he released The Secret of Teams, which outlines some of the key lessons learned from a 20-year study on what makes some teams outperform the rest. His newest book, The Heart of Leadership was released in 2013. In addition to his writing, Mark loves speaking to leaders. Over the years, he's traveled extensively around the world teaching for numerous international organizations. His theme is always the same: encouraging and equipping leaders. His topics include servant leadership, creativity, team building and more. Mark has an active lifestyle. As a photographer, he enjoys shooting in some of the world's hardest-to-reach places, including Mount Kilimanjaro, Everest Base Camp, Antarctica and the jungles of Rwanda. You can see some of his images on his website. Look for the Photo Blog under the resources tab on GreatLeadersServe.com.