In an expanded and updated version, The Heart of UX guides the UX researcher into deeper states of connection - illustrating best practices in UX research, co-mingled with relevant instruction about neuroscience, psychology, and physics. The blend of instruction and insight leads to a fuller awareness of yourself, in order to develop technologies that serve humanity. Knowing and owning this connection helps you become a Connected Researcher: one who moves with passion and fluidity, sprinkled with grace.

About the Author

Jon-Eric has been a human-centric pioneer in the tech industry since 1999, conveying people's stories as a researcher and educator. As the co-founder of Progress, he's partnered with companies like Amazon, Google, Nissan, and Microsoft to build connections between those who develop technology and those who use it. He's taught the UX Design Methods at General Assembly, lectured at the University of Texas iSchool, and provided individual research coaching sessions to those wishing to deepen their research skills.
In addition to his 20+ years of experience as a researcher and research director, he's certified in or completed comprehensive training and practice with: Appreciative Inquiry, Hakomi Mindfulness-Centered Psychotherapy, and Spiral Dynamics, as well as a long-standing mindfulness practice.

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